Reservation

Reservation and confirmation of vacancy

Check-in 14:00 / Check-out 11:00

Q&A

Stay

  • Though we use the Internet and made a reservation, confirmation email does not arrive.

  • Causes such as environment of registration mistake and PC of e-mail address are thought about. When reservation reconfirmation email does not arrive within two days after reservation, sorry for your inconvenience, but please contact at the following.


    <contact information>
    Room Resevations toll free number 0120-998-913/TEL. +81-75-223-2333 (business hours: on weekdays for from 9:00 to 21:00 on Saturday and Sunday for holiday from 9:00 to 19:00)
    ※When email does not arrive, we confirm over telephone.
    Please fill in phone number of contact information by all means.

  • When we cancel Internet reservation?

  • Cancellation is possible from Internet reservation of our homepage.
    In addition, please reserve after the cancellation again once when it is changed the number of people and the number of the rooms. (※ reservation number and e-mail address are necessary)
    When you cannot operate well, please connect with Room Resevations over telephone.

  • Cancellation fee?

  • We would like notification of cancellation within two days before accommodation date.
    Thereafter, it costs cancellation fee.

    The day before → 20% of hotel charges
    On the day → 80% of hotel charges
    Non-night → 100% of hotel charges

    ※It may vary according to accommodation plans.
    ※Group reservation is excluded

  • With Internet reservation accommodation plan and various special treatments rate / discount coupon of homepage can use together?

  • We cannot use together. Thank you for your understanding.

  • Can you hope for non-smoking room?

  • Write as "non-smoking hope" at the time of reservation.
    But approve as you deodorize and non-smoking room is fully occupied or take every possible step in room type of non-smoking room without offering.

  • Can you appoint room including upper floors and good room of scenery?

  • We accept as hope.
    You want, and, by availability on the day, please note that you may not attach.

  • We are thinking about accommodation of child for the examination for university. Is there any special plan?

  • We offer examination plan.
    Including forwarding service to university of neighborhood and reasonable plan with dinner is available in peace.
    Please refer to Room Resevations (toll free number 0120-998-913/TEL. +81-75-223-2333) for the details such as period or rate.

  • Do we want to stay with child?

  • The hotel charges of child shared a bed with become free.
    ※When you want crib (free) for 0 years old child, please contact beforehand. (number includes limit)
    ※As there is not child rate in the case of the use in extra bed, it is adult and the rate (it includes 2,376 yen tax, service charge).
    ※Please note that you may not place crib / extra bed depending on room type.

  • After before check-in or the check-out, can we leave baggage?

  • I take baggage of guest at the front desk on the first floor (free).

  • We want to send baggage beforehand to hotel.

  • Please send to the following addresses.
    (please specify / hotel guest name by all means on accommodation date)
    Karasuma Shijo, Shimogyo-ku, Kyoto 600-8412
    The Karasuma Kyoto Hotel front is addressed
    TEL. +81-75-371-0111

  • Can you connect the Internet?

  • You can use cable broadcasting, wireless LAN (Wi-Fi) free.
    Wired LAN, please use LAN cable comprising in room.
    Wireless LAN has you connect to designated access point (SSID) and can have access to the Internet by having browser start.
    ※There is not rental of PC.

  • Is the seeing and hearing of TV free?

  • Ground wave is available free.
    Furthermore, all rooms can see movie you like from 150 titles anytime at time you like in a night (until check-out time) on exclusive "room theater card" day when they purchased by the purchase (one piece of 1,000 yen) as they introduce VOD (video on demand) system.

  • Amenity, equipment of guest room?

  • Amenity~toothbrush / shampoo / conditioner / razor / shower cap / body soap / body sponge / hairbrush
    Detailed article~nightclothes / slippers / towels complete set / dryers
    Equipment of front rental includes humidifier, desk lamp (the advance reservations pivot) other than the above.

  • Can I have medicine at hotel?

  • At our hotel, we do not offer pharmaceutical products by rule of medicine machine method Article 24.
    I'm sorry to trouble, but please refer for customer you like as you have preparations before visit beforehand or introduce hospital, drugstore around the hotel at the front desk.
    (you may not purchase depending on time and day.)

  • The use of Parking?

  • Parking rate of customer staying at our hotel assumes 1,500 yen per night, and it becomes just at - 11:30, the following day at 14:00 on arrival at use time. (as for the overtime 30 minutes 250 yen)
    ※Please note that you do not receive reservation of Parking.
    ※Parking has entrance in the front of hotel. Vehicle height restrictions are 3.0m.
    ※In the case of no vacancies, we show around Parking close to hotel.
    ※We have limit at storage of number and entrance and exit time. For more details, please refer to the front desk.

  • Can you use pool fitness?

  • I'm sorry, but there is not facility of pool / fitness at our hotel.

  • Is credit card usable?

  • Cards such as Diners / AMEX /JCB/VISA/UC/NICOS/DC/ Takashimaya / Saison can use accommodation, restaurant together.

  • Is gift coupon usable?

  • Gift coupon of Diners /JCB/VISA/UC/NICOS is available.

  • Is there foreign currency changemaker in hotel?

  • It is in hotel the first-floor lobby. Use time 9:00~21:00
    ※Only exchanges from foreign currency to Japanese Yen support.

  • Is traveler's check usable to pay?

  • We are not doing the handling of traveler's check.
    I apologize for the inconvenience, but we hope that we have it be understood.

  • Can you pay beforehand?

  • There are the following methods. For more details, please contact on the telephone separately.

    ・Payment by bank transfer
    ・Payment by visit~cash / card

Restaurant

  • Is there service of Parking when we used restaurant?

  • As for the Parking, there is entrance on the front side of hotel (vehicle height restrictions 3.0m).
    We issue parking service ticket (as for the lunchtime use as for two hours, the dinnertime use three hours) to customer who used restaurant.
    ※In the case of no vacancies, we show around municipal management Parking nearby. Thank you for your understanding beforehand.

  • Does it cost cancellation fee?

  • We would like notification of cancellation by the day before last. We do not take cancellation fee, but cancellation fee may be caused to customer of special and group basically.
    For more details, please consult over telephone.

  • Is there private room?

  • As for the Chinese dishes "Toh-Lee," Japanese Restaurant "Irifune" offers private room which is available from a small number of people to 20 people from a small number of people to 32 people.
    Including private room charge please refer to the following in detail.

    Chinese dishes~information for Toh-Lee private room
    Japanese Restaurant~information for Irifune private room

  • Are there chair and menu for child in restaurant?

  • Of chair for exclusive use of child there is offering, but do not offer menu.
    To wanting customer, I make Special Menu for child.
    Please order to the staff casually.

  • Is there non-smoking section in restaurant?

  • Chinese dishes "Toh-Lee," Japanese Restaurant "Irifune" is all seat (we include private room) non-smoking sections.
    You use about bar "Anchor" in smoking section.

  • We do not stay, can you use only restaurant?

  • Including local customer, many customers use restaurant.
    Please visit casually.

  • Though we use the Internet and made a reservation, confirmation email does not arrive.

  • We set when we have you propose to see to address that had you input by yourself in own motion (automatic reply email).
    When automatic reply email does not arrive, causes such as registration mistakes of environment and e-mail address of PC are thought about.
    When reservation reconfirmation email does not arrive after the reservation, sorry for your inconvenience, but I would like notification over telephone.

Banquet / Meeting / MICE

  • Do we want to use Internet line in banquet room?

  • Wired LAN
    Use of Internet line is always possible in all banquet rooms. (pay)
    We rent hub by use number of PC (pay)
    For details, please refer to the person in charge.

    Wireless LAN (Wi-Fi)
    From apparatus (including PC which incorporated wireless LAN card, tablet terminal) for wireless LAN, we come by broadband connection. Web reading is available through high-speed Internet line comfortably.

  • We are thinking about party, what kind of dishes are recommended?

  • We offer all by the direct management including Japanese dishes, Chinese dishes at Karasuma Kyoto Hotel and suggest dishes which are recommended to venue, form, budget in total from a small number of people to a great number of people. Please appreciate many party food which chef recommends with confidence.
    For more details, it is this