Make a reservation

Make a reservation; and is confirmed vacancy

Check-in 15:00/check-out 11:00

Q&A

Stay

  • Can you hope for non-smoking room?

  • Please request a non-smoking room when making reservations. But approve as you deodorize and non-smoking room is fully occupied or work every possible in room type of non-smoking room without offering.

  • Can you hope for upper floors or good room of scenery?

  • We accept as hope.
    Please note that you may not meet requirements by availability of the day.

  • We are thinking about accommodation of child for the examination for university. Is there any special plan?

  • We offer examination plan.
    Including forwarding service to university of neighborhood and reasonable plan with dinner is available in peace.
    Please refer to Room Resevations (toll free number 0120-998-913/TEL.075-223-2333) for period and the details including rate.

  • Stay with child.

  • The hotel charges of child that bed-sharing or baby cot is used are free.
    ※When you want baby cot (free) for 0 years old child, please contact beforehand. (number includes limit)
    ※As there is not child rate in the case of the use in extra bed, it is adult and the rate (it includes 6,050 yen consumption tax, service charge).

  • Cancellation fee?

  • We would like notification of cancellation within two days before accommodation date.
    Thereafter, it takes cancellation fee.

    The day before → 20% of hotel charges
    On the day → 80% of hotel charges
    Non-night → 100% of hotel charges

    ※It may vary according to accommodation plans.
    ※Group reservation is excluded.

  • After before check-in or the check-out, can we leave baggage?

  • I take baggage of guest in 1F cloakroom. (free)

  • We want to send baggage to hotel beforehand.

  • Please send to the following addresses. (please specify accommodation date, hotel guest name by all means)
    [1] 604-8558 Ichinofunairicho, Nakagyo-ku, Kyoto-shi
    [2] Authority of 604-0924 Kawaramachi, Nakagyo-ku, Kyoto-shi Article 2 537-4, Ichinofunairicho, Minami-iru
    TEL. +81-75-211-5111 to Kyoto Hotel Okura

    ※[1] When you cannot send to address of this, please use [2] official address.

  • Amenity / Equipment of guest room?

  • Amenity / Equipment Shampoo, conditioner, body soap, toothbrush, soap, razor, shower cap, Lady's set(hair rubber cotton), comb, hairbrush bath salts emery board, cotton swab, skin care set
    [equipment] bathrobe, slippers, nightclothes, towel, dryer
    ※Available on request → Round and round dryer (number includes limit)

  • Can I have medicine at hotel?

  • At our hotel, we do not offer pharmaceutical products by regulations of medicine machine method Article 24.
    I am sorry to trouble you, but please refer for customer you like as you have preparations before visit beforehand or will introduce hospital, drugstore around the hotel in concierge or the front.
    (you may not purchase depending on time and day.)

  • Can you connect the Internet?

  • You can use existence line, wireless LAN (Wi-Fi) free.
    Wired LAN, please use LAN cable comprising in room.
    Wireless LAN has you connect to designated access point (SSID) and by having browser start, can have access to the Internet.
    ※There is not rental of PC.
    For more details, it is this

  • The use of Parking?

  • Guest is free of charge until 15:00 of day checked out from 15:00 of day checking in.
    You have you show stationed-in-bike-race ticket to the front, and accept discount service.
    As for 8:00-22:00,/¥500, 22:00-8:00 are/¥100 for 60 minutes for 30 minutes at time except the above.
    Operator: Times 24 management company: Times service

    ※Parking is in the basement of hotel, and there is Parking entrance on the authority of Oike side with fountain (the south side of hotel).
    200 cars is storable, and vehicle height restrictions are 2.0m.
    As car more than limits becomes parking of the entrance, please order person in charge. Making in particular a reservation does not accept.
    For more details, it is this

  • Can you use pool fitness?

  • Guest is available for 3,300 yen (it includes consumption tax) once.

    Regular holidayOn Monday (but, in the case of holiday, we will do business)
    The use facilityPool gym sauna, bath
    Facility feeEach time 3,300 yen (include consumption tax)
    Business hoursFrom Tuesday to FridayMorning 7:00-10:00 (last admission 9:00)
    Afternoon 12:00-22:00 (last admission 21:00)
    Saturdays, Sundays and holidays7:00-21:00 (last admission 20:00)

    Careful

    ・The use of Fitness Club is limited to 18 years or older.

    ・As you may have to wait by the situation including congestion for a while, please contact the front desk or concierge on the use.

    ・We cannot take responsibility such as injury, accident at all in our club. Please use on dangerous appliances such as dumbbells with caution enough.

    ・Person with tattoo, tattoo declines the use. (It is this about Fitness Club in detail

  • For payment, is credit card usable?

  • Cards such as master Diners AMEX, JCB, VISA, UC, NICOS, DC, Saison are available.

  • For payment, is gift coupon usable?

  • Gift coupon of Diners, JCB, VISA, UC, NICOS, DC is available.

  • For payment, is traveler's check usable?

  • We are not doing the handling of traveler's check.
    I apologize for the inconvenience, but we would appreciate your understanding.

  • Can you pay beforehand?

  • As there are the following methods, please contact separately in detail.
    ・Payment by bank transfer
    ・Payment (cash, card) by visit

  • Is JAL coupon, JAL travel coupon usable?

  • It is available for staying payment, but please confirm this before the use as it may not be available.
    JAL coupon: For more details, it is this
    JAL travel coupon: For more details, it is this

  • Is foreign currency changemaker in hotel?

  • It is in Hotel B1. It is available for 24 hours.
    ※Only exchange from foreign currency to Japanese Yen supports.

  • Is ATM in hotel?

  • It is in Hotel B1. It is available for 24 hours.

  • About yojiya Kyoto Hotel Okura shop

  • It is at Hotel 2F.
    Let alone oil absorbing facial paper, we have skin care product and makeup goods which were particular about the bare skin beauty in diversity.
    In calm atmosphere only in hotel, you can enjoy shopping slowly.

    Business hours: 8:30-19:30 ※We may be changed for business hours
    TEL.075-254-2010
    Homepage: http://www.yojiya.co.jp/

Restaurant

  • Is there service of Parking when we used restaurant?

  • We become free of charge by the use of less than 3,000 yen free of charge, 2,000 yen or more by the use 3,000 yen or more for one hour for three hours.
    ※As for 8:00-22:00,/¥500, 22:00-8:00 are/¥100 for 60 minutes for 30 minutes at time except the above.
    For more details, it is this

  • Is correspondence of special possible?

  • We cope depending on request of customer commencing with dieting by allergy and the religion top, but would appreciate your inquiry beforehand as there are preparations for ingredients.

  • Does it cost cancellation fee?

  • We would like notification of cancellation by the day before last. We do not take cancellation fee, but cancellation fee may be caused to customer of special and group basically.
    For more details, it is this

  • Is JAL coupon, JAL travel coupon usable?

  • You can use for payment in Chinese dishes "Toh-Lee", but, Sky Restaurant "Pittoresque", Café "LEC coat", please confirm this before the use Top Lounge "Orizzonte" Teppanyaki "Tokiwa" bar "Chippendale" Kyoto Cuisine "Irifune" as it may not be available.
    JAL coupon: For more details, it is this
    JAL travel coupon: For more details, it is this

  • Is there day care service?

  • In "the kids square" of 6F, we heard day care service (temporary custody). Please make a reservation by 17:00 two business days ago of the use.
    For more details, please refer.
    →ALPHA Co., Ltd. Corporation TEL: 075-212-7555 (weekdays 10:00-17:00)

  • Is there limit of clothes?

  • In Sky Restaurant "Pittoresque" (French cuisine), there is setting of dress code (dress code) and adopts smart casual. Visit with light dress such as sweat shirt, shorts, sandals is not accepted.

  • Is there age limit?

  • In Sky Restaurant "Pittoresque" (French cuisine), it is limited to customers 10 years or older.

  • Is there non-smoking section?

  • In-house restaurant is entirely non-smoking including private room.
    Smoking, please use smoking booth of 17F, 1F lobby.

  • We want to send baggage to hotel beforehand.

  • Please send to the following addresses (please specify use day, restaurant name, reservation name by all means)
    [1] 604-8558 Ichinofunairicho, Nakagyo-ku, Kyoto-shi
    [2] 537-4, Ichinofunairi-cho, Nijo minami-iru, Kawaramachi-dori, Nakagyo-ku, Kyoto 604-0924
    TEL. +81-75-211-5111 to Kyoto Hotel Okura

    ※[1] When you cannot send to address of this, please use [2] official address.

Banquet / Meeting

  • Is there shuttle flight to Kyoto Station?

  • We operate Free Shuttle Bus for hotel guest.
    For more details, it is this

  • Is there Parking of trailer bus at hotel?

  • As Parking for bus is not in hotel, we will guide outside Parking. In addition, please refer to the staff in detail as only the getting on and off is possible at hotel adjacent bus platform.

  • When we want to carry in big machine parts, how should we carry in?

  • You can use import elevator for large machine parts.
    For more details, it is this

  • How much does parking fee when we attended at banquet cost?

  • When you use Parking in hotel in customers of attendance in banquet, we are free of charge for four hours.
    In addition, about the use more than four hours, as for 8:00-22:00,/¥500, 22:00-8:00 are/¥100 for 60 minutes for 30 minutes.
    For more details, it is this

  • Is there smoking booth?

  • There is smoking booth at 3F, 17F in banquet room floor. It is in the others 1F main lobby.

  • Is there restroom for barrier-free?

  • It is at B1, 1F, 3F, 4F, 17F. ※B1 is ostomate-adaptive restroom.

  • Is there locker room?

  • Locker room is at 5F.

  • Do we want to use the Internet line in banquet room?

  • In banquet room of all our hotels, we cope with high-speed Internet service.
    Connection method can use wired LAN, wireless LAN (Wi-Fi) both.

    ■Wireless LAN (Wi-Fi)
    From apparatus (PC which incorporated wireless LAN card, tablet terminal) for wireless LAN, we come by broadband connection.
    WEB reading is available through the high-speed Internet line comfortably.
    For more details, it is this

  • Are business trip party and catering possible?

  • We will arrange from delivery such as tableware, table to setting let alone dishes.
    For more details, it is this

  • We are thinking about meeting of Buddhist memorial service using hotel, what kind of meeting is possible?

  • We will cope from a small number of people to meeting of 1,000 scales from meeting of parting as company funeral to dinner party after personal Buddhist memorial service and meeting to remember.
    For more details, it is this

  • We want to send baggage to hotel beforehand.

  • Please send to the following addresses (please specify banquet day, banquet name by all means)
    [1] 604-8558 Ichinofunairicho, Nakagyo-ku, Kyoto-shi
    [2] 537-4, Ichinofunairi-cho, Nijo minami-iru, Kawaramachi-dori, Nakagyo-ku, Kyoto 604-0924
    TEL. +81-75-211-5111 to Kyoto Hotel Okura

    ※[1] When you cannot send to address of this, please use [2] official address.