Reservation

Reservation and confirmation of vacancy

Check-in 13:00 / Check-out 11:00

Q&A

Stay

  • I would like to reserve a non-smoking room.

  • Please request a non-smoking room when making reservations. But approve as you deodorize and non-smoking room is fully occupied or take every possible step in room type of non-smoking room without offering.

  • Can you hope for upper floors or good room of scenery?

  • We accept as hope.
    You want, and, by availability on the day, please note that you may not attach.

  • We are thinking about accommodation of child for the examination for university. Is there any special plan?

  • We offer examination plan.
    Including forwarding service to university of neighborhood and reasonable plan with dinner is available in peace.
    Please refer to Room Resevations (toll free number 0120-998-913/TEL. +81-75-223-2333) for the details such as period or rate.

  • Stay with child.

  • The hotel charges of child that bed-sharing or baby cot is used become free.
    ※When you want baby cot (free) for 0 years old child, please contact beforehand (number includes limit)
    ※As there is not child rate in the case of the use in extra bed, it is to adult and the rate (5,000 yen tax, service charge distinction).

  • Cancellation fee?

  • We would like notification of cancellation within two days before accommodation date.
    Thereafter, it costs cancellation fee.

    The day before → 20% of hotel charges
    On the day → 80% of hotel charges
    Non-night → 100% of hotel charges

    ※It may vary according to accommodation plans
    ※Group reservation is excluded

  • After before check-in or the check-out, can we leave baggage?

  • I take baggage of guest in the first-floor cloakroom (free)

  • We want to send baggage to hotel beforehand.

  • Please send to the following addresses (please specify accommodation date, hotel guest name by all means)
    [1] Kawaramachi-Oike, Nakagyo-ku, Kyoto 604-8558
    [2] 537-4, Ichinofunairi-cho, Nijo minami-iru, Kawaramachi-dori, Nakagyo-ku, Kyoto 604-8558
    TEL. +81-75-211-5111 to Kyoto Hotel Okura
    ※[1] When you cannot send of this in address, please use [2] official address.

  • Amenity, equipment of guest room?

  • (Amenity) toothbrush, shampoo, conditioner, soap, razor, shower cap,
    Lady's set (cotton swab, hair rubber, cotton), comb, hairbrush
    (equipment) bathrobe, slippers, nightclothes, towel, dryer
    ※Available on request
    → Makeup remover, curly hair dryer (limited number)

  • Can I have medicine at hotel?

  • At our hotel, we do not offer pharmaceutical products by rule of medicine machine method Article 24.
    I'm sorry to trouble, but please refer for customer you like as you have preparations before visit beforehand or introduce hospital, drugstore around the hotel in concierge or the front.
    (you may not purchase depending on time and day.)

  • Can you connect the Internet?

  • You can use cable broadcasting, wireless LAN (Wi-Fi) free.
    Wired LAN, please use LAN cable comprising in room.
    Wireless LAN has you connect to designated access point (SSID) and can have access to the Internet by having browser start.
    ※There is not rental of PC.
    For more details, it is this

  • The use of Parking?

  • Guest is free until 15:00 on day checked out from 13:00 on day checking in.
    You have you show stationed-in-bike-race ticket to the front desk, and accept discount service.
    Outside of these hours, from 8:00 to 22:00 the parking fee is 500 yen per 30 minutes, from 22:00 to 8:00 the parking fee is 100 yen per 60 minutes
    operator: Times 24 management company: Times service

    ※Parking is in the basement of hotel, and the authority of Oike side with fountain (the south side of hotel) has Parking entrance.
    They can accommodate 200 cars, and vehicle height restrictions are 2.1m.
    As car more than limits becomes parking of the entrance, please order person in charge. We do not accept in particular reservation.
    For more details, it is this

  • Can you use pool fitness?

  • (in the morning) Guest is available for 2,160 yen (tax-included) once.

    Use time7:00~10:00 (Three hours: But we would like admission by 9:00)
    Regular holidayOn Monday (open on holiday)
    Available facilitygym / warm water pool / sauna / bath

    (in the afternoon) Guest is available for 3,240 yen (tax-included) once.

    Use time13:00~22:00 (Tuesday through Friday: But we would like admission by 21:00)
    11:00~21:00 (Saturday, Sunday, and holiday: But we would like admission by 20:00)
    Regular holidayOn Monday (open on holiday)
    Available facilitygym / warm water pool / sauna / bath

    ※We offer swimsuit, swimming cap goggles towels, sauna underwear in free of charge.

    ※In addition, please note that the use is limited to one 18 years or older.

    ※Customer who wishes to use of the afternoon, please contact concierge or the front by all means on use daily allowance day.

    You may have to wait by the use situation on the day for a while.

    Thank you for your understanding beforehand. (It is this about Fitness Club in detail

  • Is credit card usable to pay?

  • Cards such as master Diners AMEX, JCB, VISA, UC, NICOS, DC, Takashimaya, Saison are available.

  • Is gift coupon usable to pay?

  • Gift coupon of Diners, JCB, VISA, UC, NICOS, DC is available.

  • Is traveler's check usable to pay?

  • We are not doing the handling of traveler's check.
    I apologize for the inconvenience, but we hope that we have it be understood.

  • Can you pay beforehand?

  • As there are the following methods, please contact separately in detail.
    ・Payment by bank transfer
    ・Payment by visit~cash, card

  • Is trip to JAL coupon, JAL ticket usable?

  • It is available for staying payment, but please confirm this before the use as it may not be available.
    JAL coupon: For more details, it is this
    Trip to JAL ticket: For more details, it is this

  • Is there ATM in hotel?

  • It is on Hotel the first floor under the ground. It is available for 24 hours.

  • About yojiya Kyoto Hotel Okura shop

  • It is on Hotel the second floor.
    It is various and, let alone oil absorbing facial paper, has skin care product and makeup goods which were particular about the bare skin beauty.
    In calm atmosphere only in hotel, you can enjoy shopping slowly.

    Business hours: 8:30~19:30 ※We may be changed for business hours
    TEL. +81-75-254-2010
    Homepage: http://www.yojiya.co.jp/

Restaurant

  • Is there service of Parking when we used restaurant?

  • It becomes free by the use of less than 1,000 yen more than free of charge, 500 yen by the use more than 1,000 yen for one hour for three hours.
    ※As for the time except the above, as for from 8:00 to 22:00, as for from 22:00 to 8:00, it is 60 minutes /100 Japanese yen /500 Japanese yen for 30 minutes.
    For more details, it is this

  • Is correspondence of special possible?

  • We cope depending on request of customer commencing with dieting by allergy and the religion top, but hope that we have inquiry beforehand as there are preparations for ingredients.

  • Does it cost cancellation fee?

  • We would like notification of cancellation by the day before last. We do not take cancellation fee, but cancellation fee may be caused to customer of special and group basically.
    For more details, please consult over telephone.

  • Is trip to JAL coupon, JAL ticket usable?

  • It is available for payment in Chinese dishes "Toh-Lee", but, Sky Restaurant "Pittoresque," cafe "LEC coat", please confirm this before the use terrace restaurant "Belcanto" Top Lounge "Orizzonte" Teppanyaki "Tokiwa" bar "Chippendale" Kyoto Cuisine "Irifune" as it may not be available.
    JAL coupon: For more details, it is this
    Trip to JAL ticket: For more details, it is this

  • Is there day care service?

  • We get up in the sixth-floor "kids square TEL. +81-75-212-2080" (basic business hours 10:00 - 17:00) and heard day care service (temporary custody).
    For more details, please refer.
    →Kids square TEL: +81-75-212-2080 (basic business hours 10:00 - 17:00)

  • Is there limit of clothes?

  • When we get up in French cuisine "Pittoresque", there is setting of dress code (dress code) and adopts smart casual clothes. We ask male guests to wear suit jackets.

  • Is there age limit?

  • When we get up in French cuisine "Pittoresque", it is limited to customer ten years or older.

  • Is there non-smoking section?

  • Except bar "Chippendale," we prohibit smoking in all seats of in-house restaurant.
    *Smoking, non-smoking in case of the private room use supports at request of customer.

  • We want to send baggage to hotel beforehand.

  • Please send to the following addresses (please specify / restaurant name / application name by all means on use day)
    [1] Kawaramachi-Oike, Nakagyo-ku, Kyoto 604-8558
    [2] 537-4, Ichinofunairi-cho, Nijo minami-iru, Kawaramachi-dori, Nakagyo-ku, Kyoto 604-8558
    TEL. +81-75-211-5111 to Kyoto Hotel Okura

    ※[1] When you cannot send of this in address, please use [2] official address.

Banquet / Meeting

  • Is there shuttle flight to Kyoto Station?

  • We operate Free Shuttle Bus for hotel guest.
    For more details, it is this

  • Is there Parking of trailer bus at hotel?

  • As there is not Parking for bus in hotel, we show around outside Parking. In addition, please refer to the staff in detail as only the getting on and off is possible at hotel adjacent bus platform.

  • When we want to carry in big machine parts, how should we carry in?

  • You can use import elevator for large machine parts.
    For more details, it is this

  • How much does parking fee when we attended at banquet cost?

  • When banquet uses Parking in hotel in customers of attendance, it is free for four hours.
    In addition, about the use more than four hours, as for from 8:00 to 22:00, as for from 22:00 to 8:00, it is 60 minutes /100 Japanese yen /500 Japanese yen for 30 minutes.
    For more details, it is this

  • Is there smoking booth?

  • Smoking booth is on the third floor, the 17th floor in banquet room floor. As you are on the first floor of other main lobbies, please use.

  • Is there restroom for barrier-free?

  • It is on B1 floor, the first floor, the third floor, the fourth floor, the 17th floor. ※B1 floor is ostomate-adaptive restroom.

  • Is there locker room?

  • As locker room is on the fifth floor, please use freely.

  • Do we want to use Internet line in banquet room?

  • In banquet room of all our hotels, we coped with high-speed Internet service.
    Connection method can use wired LAN, wireless LAN (Wi-Fi) both.

    ■Wireless LAN (Wi-Fi)
    From apparatus (PC which incorporated wireless LAN card, tablet terminal) for wireless LAN, we come by broadband connection.
    Web reading is available through high-speed Internet line comfortably.
    For more details, it is this 

  • Are business trip party and catering possible?

  • We arrange from delivery such as tableware, table to setting let alone dishes.
    For more details, it is this

  • We are thinking about meeting of Buddhist memorial service using hotel, what kind of meeting is possible?

  • We cope from few people to meeting of 1,000 scales from meeting of parting as company funeral to dinner party after personal Buddhist memorial service and meeting to remember.
    For more details, it is this

  • We want to send baggage to hotel beforehand.

  • Please send to the following addresses (please specify / banquet name by all means on banquet day)
    [1] Kawaramachi-Oike, Nakagyo-ku, Kyoto 604-8558
    [2] 537-4, Ichinofunairi-cho, Nijo minami-iru, Kawaramachi-dori, Nakagyo-ku, Kyoto 604-8558
    TEL. +81-75-211-5111 to Kyoto Hotel Okura
    ※[1] When you cannot send of this in address, please use [2] official address.